It was difficult to even give this company a one star. It is a complete scam.
My boss was going on a last minute trip to China and in order to secure his visa on time, we decided to use this service. They demanded we pay expedited fees up front (which we did) and assured us that they would have the passport and visa back the day before the trip was scheduled. They received the correct documents on time, but did not submit them to the Embassy until 5 DAYS LATER. Reminder: they charged us the expedited fees!
Our office consistently made attempts to follow up with their staff members (it was Juan from the Atlanta office and his supervisor Francessca). On the day we were supposed to receive the passport, Juan hung up the phone twice while we checked on the status. We attempted to call other offices and were completely disregarded.
Here is where we currently stand, 5 days after the visa was supposed to arrive: no visa, no passport. Obviously, we had to cancel the entire trip. This includes a non-refundable flight and hotel reservations. And no refund offered by Passports and Visas (hardly surprising, seeing as we still cannot get in touch with them!)
Long story short - this service is a complete scam. They will take your money and disappear. At this point, we just want the passport back. Please do yourself a favor and just handle a passport renewal or visa application yourself.
Product or Service Mentioned: Passportsandvisas China Visa Service.
Reason of review: Return, Exchange or Cancellation Policy.